Help Desk Information

Help Desk

Help Desk assistance for all First 5 California data systems is available to users through the F5System Support Help Desk via e-mail and telephone.

Email:
Phone: 916-263-1323
Hours: 8 am to 5 pm (PST), Monday - Friday
(Unavailable on California State holidays)

Please contact the Help Desk to:

  • Add a new user account
  • Change or inactivate a user account
  • Request system support
  • Report a system problem
  • Reset a password
  • Report a security incident
  • Request additional training
  • Request technical assistance
  • Give feedback, share concerns, and suggest enhancements
  • Check on the status of a Help Desk ticket

  • When requesting assistance from F5System Support, be sure to include specific details regarding the nature of your request. When submitting your request, clearly identify which First 5 California data system you are referencing. If your issue or request cannot be resolved immediately, F5System Support Help Desk will provide you with a response within two business days.